Customer Service Satisfaction Survey
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1.- Help Us Improve
Please take a moment to complete this short survey. The information you provide will be used to improve our service. Your answers will be treated confidentialy and will not be used for any other purpose than research by [ENTER COMPANY].
1.
How did you contact our customer service?
By phone
By fax
By e-mail
Web chat
In person
Other (please specify)
How long did it take to be attended to?
Immediately
Les than 20 seconds
Less than 30 seconds
1 minute
More than 1 minute
They never responded
Not applicable
How long did you wait to get an answer?
2 hours or less
2 to 6 hours
6 to 12 hours
1 business day
More than 1 business day
Not applicable
2.
Why did you contact our customer service?
For more information about the product or service
Problems with the web page
I couldn't buy the product or service
Service problems
I had not yet received the product
Other (please specify)
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